Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY:
BECAUSE WE ARE A GARMENT CARE BUSINESS THAT RELIES UPON THE HONESTY
OF OUR CUSTOMERS AS TO WHAT ARTICLES HAVE BEEN PLACED IN THE GARMENT
BAGS WE MUST ADHERE TO STRICT LIABILITY LIMITS.

GENERAL TERMS: Garment Valet has the right to modify these terms and conditions at any time.

Each time a customer does business with Garment Valet, they signify that they accept the most
current Terms and Conditions.

Garment Valet strives to give clients outstanding service and convenience. We give garments
the best care possible by using modern equipment and products. We exercise the utmost care
in processing articles entrusted to us and use only processes which, in our opinion, are best
suited to the nature and condition of each individual article. Nevertheless, we cannot assume
responsibility for inherent weakness of or defects in materials or workmanship that are not
readily apparent prior to processing. This applies particularly, but not exclusively, to suede,
leather, silk, satin, double-faced fabrics, elastics, vinyl, polyurethane, or delicate fabrics.
Responsibility also is disclaimed for trimmings, buckles, beads, buttons, belts, bells, brooches,
fasteners, ornaments, pins, sequins, and zippers. No responsibility is taken by Garment
Valet for garments submitted with illegible or missing garment care labels.

In processing garments we cannot guarantee against color loss and shrinkage, against damage
to weak and tender fabrics, or that stains can not be removed. Although we do our best to
remove stains, we cannot guarantee removal of all stains.

Garment Valet offers two garment care services: Wash-Dry-Fold (WDF) which includes washing
and heat drying of all garments and is charged on a per-pound rate; Special Care (SC) which
includes Dry Cleaning, hand wash, hang dry, shirt service, and tailoring charged at a per-item
rate.

For questions or to report a problem, contact a Garment Valet representative by email at
support@garmentvalet.com or by phone at (866) 80-VALET during normal operating hours. For
time sensitive or urgent matters, please use the telephone. When using email there can be time
delays between the time when messages are sent and when they are received and the order in
which messages sent does not guarantee the order of their receipt. Please know that there maybe technical reasons if we do not appear to be responding quickly to an email communication
request.

BASIS AND ACCEPTANCE OF TERMS AND CONDITIONS: Despite careful procedures and
attention to detail, as with all services within the garment care industry, there is always a slight
possibility that a garment may be damaged or lost or that a repair will not turn out as expected.
When a customer alerts us that there has been a mistake or damage, we promptly investigate
the matter, attempt to determine where things went wrong, and correct the problem as quickly
as possible. Occaisionally, if a problem occurs despite strictly adhering to caring for garments
according to garment care labels, it is the manufacturer that is responsible. However, we feel
that if something goes wrong while we have your garments in our possession, you should be
entitled to our help in resolving difficulties and receiving appropriate compensation. In order to
properly investigate and resolve any problem, we require items be returned for examination. We
take no responsibility for items that are not returned when we request or for items for which a
customer or third party have have attempted to fix after delivery back and prior to the item being
returned to us.

In order to create a uniform policy with our customers, we base these Terms and Conditions and
limits on compensation on well-established national and international industry policies and
guidelines such as those that appear in the Fair Claims Guide for Consumer Textile Products,
published by ANSI, the American National Standards Institute (publication number ANSI/IFI
1-1988). ANSI Fair Claims for Consumer Textile Products. This guide, developed by ANSI and
IFI, the International Fabricare Institute, uses standards set by the insurance industry to
determine responsibility and liability for loss or damage to garments. It is used by the Better
Business Bureau, insurance companies, government agencies, and throughout the garment
care and textile industries for adjustments and for resolving disputes. We ask that customers
review these Terms and Conditions that describe how Garment Valet resolves problems. These
Terms and Conditions are subject to change. And although we might alert customers of changes
in these Terms and Conditions, it is the customer’s responsibility to check back regularly to read
them prior to doing business with us.

SPECIFIC TERMS

CLAIMS AND NOTIFICATION PERIOD FOR CLAIMS: Orders are entered into our delivery
system by our customer service representatives, directly by customers through the Internet, by
customer agents such as personal housekeepers or concierges, and by our delivery-service
personnel who, upon arriving at customer locations designated as service points, are able to
pick up both previously scheduled and unscheduled garment bags. Orders are noted as
delivered back when they are returned to designated service points or given to a customer’s
agent such as a concierge or housemate. If a pickup has been scheduled and is not at the designated service point for our driver to collect, or if the non-presence of a customer or customer’s agent prevents a pickup, the pickup is entered into our delivery system as a missed pickup.

It is mutually agreed that we have returned an order to you when our delivery system
confirms that the order was left at your residence, with you, or with an agent such as a
concierge or housemate at your service point, or a time-stamped photo or other location
information confirms presence of delivery delivery personnel at the time of a delivery. All claims
are to be brought to our attention via email and/or writing at the address below no later than
seven (7) business days after our delivery system indicates that we have returned your order to
you or notified you of the inventory garment bags and parcels. There will be NO exceptions.
Customers are required to promptly examine returned articles upon receipt of the articles from
us. Garment Valet assumes no responsibility for items or orders that are lost, stolen, relocated
or otherwise tampered with either before we attempt pickup or after they have been delivered

back.

CHARITABLE DONATIONS: Items that have not been claimed within thirty (30) days of being
cleaned or otherwise processed, are stored for two additional weeks. Garment Valet will make
every reasonable attempt to contact the customer, however, if no contact can be made, items
will be donated to charities or shelters. Items returned to us for inspection and retained for which
compensation has been made will be donated to charities or shelters.

MAXIMUM LIABILITY: Garment Valet will not be responsible for any reparation beyond $100
for an entire order, even if the order costs over $100 to process (i.e., to clean). Furthermore, any
single item will not be valued beyond the lesser of its fair market value or $50 for
reimbursement. No compensation will be made to the customer unless the damaged item is
returned to Garment Valet, with no exceptions. There may be extenuating circumstances from
time to time regarding compensation limitations, at the sole discretion of Garment Valet.

PICKUP AND DELIVERY: Garment Valet does its best to pick up on-time and deliver back on
time or earlier. We are not responsible for service delays or failures due to unforeseen events
such as weather, traffic, road emergencies, accidents, truck breakdowns, telecommunications
failures, computer malfunctions, production delays, blockage of access, or other problems not
within our control. Informing you of a successful or problematic pickup or delivery is a courtesy
and is not guaranteed.
Garment Valet use every means possible to offer secure service to in-home locations, to
designated service points, or to designated agents such as concierges or housemates. Delivery
personnel leave items when unable to access a customer’s location, leave packages with a
customer, a customer’s designated agent, or at the exact delivery service point specified by the
customer. Furthermore, Garment Valet personnel will not take possession of unlabled/identified
pickups at multi-customer locations, all orders must be clearly labeled. Our delivery system
notes orders as undeliverable when circumstances beyond our control prevent delivery to
persons or locations specified by our customers. Doors found unlocked will be locked after
delivery unless arrangements have been confirmed with the Customer Service Department prior
to a pickup or delivery.

INSPECTION, DAMAGE, AND REPAIR: All articles are inspected before, during, and after
production and damages noted at each stage. Damages include, but are not limited to,
problems such as missing buttons, trim, discoloration, bleach spots, rips or tears, frayed
materials, and ground-in filth. We may refuse to process items that, in our opinion, are not good
candidates for garment care. For customers that have not selected Garment Valet’s auto
tailoring option, repair will only be made after authorization is received and confirmed by the
Customer Service Department.

TRIM AND ADORNMENTS: Although we disclaim any and all responsibility for trimmings,
including but not limited to buckles, beads, buttons, belts, bells, brooches, fasteners, pins, and
sequins, we do take preventive steps to protect such items during the cleaning process where
damage, including but not limited to breaking, coming loose, tearing, or melting may occur.
Preventive steps have greatly reduced but not eliminated these problems, which are often
related to manufacturer and material defects. When a problem does arise we will do our best to
deal with manufacturers and retailers and try to fix, find, replace or otherwise correct an issue
but do not guarantee 100% satisfaction or offer any compensation.

MISSING OR DAMAGED CONTENTS: Garment Valet takes extraordinary steps prior to
laundering and dry cleaning to search all garments and remove and return non-garment items
such as cameras, cash, cell phones, flashlights, gum, jewelry, lipstick, make up, markers,
mascara, pens, pins, watches, keys,etc. However Garment Valet takes no responsibility,
financial or otherwise, for items that customers claim were submitted with an order, items not
found by us prior to laundering or dry cleaning garments, items damaged or destroyed during
laundering or dry cleaning, or damages to garments from such items.

DAMAGED GARMENTS: If a garment is damaged upon return we will schedule the item to be
picked up for inspection at our factory or at a testing lab, and place a notation into our
production records. Investigation involves examining video and production report records and
may require sending items to laboratories or specialists. Claims processing may require ten or
more business days. Garment Valet will always pick up damaged garments for inspection and
will not be responsible for any claim if a customer refuses to allow a garment to be picked up
and returned to the factory or testing lab for inspection. Garment Valet will not be responsible for
any claim regarding any item for which a customer or third party have attempted to fix after
delivery back and prior to the item being returned to us.

Some stains do not appear until a garment is exposed to water, heat, or cleaning compounds.
Included, as an example, among causes of this class of problem, are some sugar-based liquids
such as alcohol or juices. Other causes can occur from attempts by customers to pre-treat their
garments prior to sending them for cleaning. Although experts at our factory can determine if a
stain was caused by a sugar-based material or due to an interaction with pre-treating
compounds, laboratory testing, such as done by the International Textile Analysis Laboratory, can conclusively determine the cause of a stain. Such tests typically have a cost. If a customer
disputes our factory expert’s evaluation as to the cause of a stain, Garment Valet will, with
written consent from the customer, submit the garment in question to an independent laboratory
for testing under the following condition: If it turns out that Garment Valet is responsible for a
discoloration or damage to the material or finish, then Garment Valet will bear the cost of
laboratory charges and provide maximum reparation for the garment as indicated in
“DAMAGED DRY CLEANING,” below. If Garment Valet is found not responsible for the problem,
i.e., it is a sugar based stain that was invisible before exposure to water or heat or resulted from
the customer pretreating the garment, the customer is responsible for laboratory and handling
charges and is not entitled to reparation.
Garment Valet assumes no responsibility for any damage to your garments from or to any and
all items we did not successfully remove from your garments prior to laundering or dry cleaning
such as cameras, cash, cell phones, flashlights, gum, jewelry, lipstick, make up, markers,
mascara, pens, pins, watches, etc. Please check all garments carefully prior to submission.

DAMAGED DRY CLEANING: In the event that a garment was damaged by Garment Valet, we
first try to replace the item with an identical manufacturer’s item before proceeding to pay
compensation which we limit our liability up to the lesser of the fair market value of the item
damaged or ten times (10x) the retail price for cleaning the garment. For example, if an item
costs $4.00 to clean, the maximum compensation for that item would be $40.00. Garments
returned for inspection and credit must have the original identification tag (paper or thermal tag)
in place. Removal of this tag signifies that the garment is no longer in the same condition as
when it left our factory. We accept no claim that a permanent bar-code tag ruins the look or feel
of a garment. Garment Valet disclaims all responsibility for claims if, between delivery back to a
customer and return for inspection, the customer or a third party has attempted to fix a garment.

SMALL HOLES APPEARING AFTER DRY CLEANING: This problem often occurs after
garments have been left undisturbed for long periods of time and are then cleaned. This
phenomenon is most commonly seen in the Fall, when people decide to dry clean garments that
have been stored. This issue is discussed in standard fabricare references such as Everett
Childers’ The Master Drycleaners Notebook. Because holes are not apparent prior to cleaning,
customers often assume that the process of dry cleaning or the mishandling of garments has
caused damage. Neither is true. This type of damage is caused by creatures of nature such as
the larvae of clothes moths, which, in the darkness of closets and storage areas, attack and
destroy garment fibers. The small holes, revealed after dry cleaning, are usually located in the
armpits, the front, and the lap areas of garments most often made from fabrics containing
proteins such as cotton, felt, fur, hair fibers, linen, silk or wool. The best way to prevent this
problem is to dry clean clothes before putting them away for extended periods of time and to
avoid having them placed near garments that have been worn but not dry cleaned. Dry cleaning
removes particulates and residue such as food, drink, sweat, and skin cells – all of which
increase the likelihood that fabric will be attacked. Immersion of garments into dry cleaning
chemicals, kills creatures such as moths and their larvae but do not eliminate their return.

Garments may be stored in air tight enclosures containing moth balls. As mothballs evaporate
within an airtight container, the vapors can reach a concentration sufficient to kill moths and their
larvae. Cedar oil vapor kills only young larvae and cedar closets or blocks have a useful life of
about three years. Because of environmental restrictions, moth proofing treatments are no
longer used throughout the dry cleaning industry. If a garment suffers from moth damage,
Garment Valet can assist the customer getting the garment repaired or rewoven. However,
because moth damage is an Act of Nature and not caused by Garment Valet, no compensation
for this type of damage is offered. If a factory expert concludes that a hole is moth or creature
damage and a customer disputes that analysis, the customer may elect to pre pay to have the
garment sent to and evaluated at an independent laboratory such as International Textile
Analysis Laboratory. If laboratory tests conclude that the garment was damaged by Garment
Valet, then Garment Valet will refund the laboratory charges and provide maximum reparation
for the garment as indicated in “DAMAGED DRY CLEANING,” above. If Garment Valet is found
not responsible for the problem, the damage was from a creature of nature, the customer is
responsible for laboratory and handling charges and is not entitled to reparation.
DAMAGED WASH-DRY-FOLD: In the case that a Wash Dry Fold Garment is damaged by
Garment Valet, our damage policy does not include fading or shrinking, both natural
occurrences in laundering. Upon request, Garment Valet will attempt, without charge, to steam
stretch a shrunken garment back to its original measurements. In the event that a garment is
discolored or bleached in WDF processing, Garment Valet will first try to replace the item with
an identical manufacturer’s item. Compensation for discoloration, bleaching, or any other
damages is limited to the lesser of the fair market value of the item or ten times (10x) the
production expense of the particular garment, which, at most can be ten times the current cost
of one pound of laundry.

MISSING DRY CLEANING: In the event of missing garments for Special Care, Garment Valet
assumes no responsibility for garments shown by our delivery system to have been delivered
back. By the time garments have been dropped off to the customer, i.e., left the possession of
our driver’s hand, they have been inventoried four (4) times (upon mark-in (pre- production),
assembly (post-production), bundling, and route manifested). Even if a content inventory slip
(available on website) is included with the bag, customer must accept Garment Valet’s garment
count. Claims involving missing garments involve examination of our log-in, production report,
delivery records, and chain of custody records. No claim for a lost item will be honored if our
chain of custody records show an item to have been returned.

MISSING WASH-DRY-FOLD: Garment Valet assumes no responsibility for garments claimed
to be missing from our Wash Dry Fold service. Although every Wash Dry Fold order is
processed individually, it is not an inventoried service. Our tracking system of garments through
the Wash Dry Fold process is among the most advanced in the industry. Unlike our Special
Care Service, Garment Valet does not identify and track individual garments processed through the Wash Dry Fold production. Even if an inventory list is included it will not be noted. It is very
typical that customers are unaware of the exact contents of their Wash Dry Fold orders, and
only have a suspicion that the garment was included in their order. It has been the experience of
Garment Valet that customers often blame the company, when in fact they find the garment in
question a month or so later.

AUTO-TRANSFER PROCESS: Occasionally customers submit garments for inappropriate
processing. A “Dry Clean Only” garment may be submitted in a Wash Dry Fold bag for laundry
care; a “Do Not Dry Clean” item may be sent to us within a Special Care bag for Dry Cleaning.
Although we do our best to identify such customer errors, Garment Valet accepts no
responsibility for consequences of incorrect processing due to customers incorrectly allocating
items to us. If, before laundering or dry cleaning, Garment Valet identifies an item as having
been submitted for incorrect garment care process, the item will be automatically transferred to
receive the correct garment care if the customer has the “auto-transfer” preference option
turned ‘on”. In the event of an auto-transfer, processing delays will be expected and the
customer is responsible for additional charges, if any, for processing the garment correctly. If the
auto-transfer option is not selected, garments will be returned unprocessed to the customer.

PRODUCTION PREFERENCES:

ALLERGIES: We take the utmost care in dealing with allergies but we can not guarantee and
will accept no responsibility for an allergic reaction caused by the soaps and chemicals we use.
The same “no responsibility” applies to allergic reactions caused by soaps or chemicals that you
have stated you are allergic to.

MACHINE PRESS VERSUS HAND IRON: There is additional time and labor involved in hand
ironing which is reflected in our listed prices. Although a preference for machine pressing may
be made, it is not always possible to know if an item will be able to be machine pressed. For
instance, certain smaller or fitted shirts that may require hand ironing due to their size, trim, or
material, would disfigure or tear if they were place on machines for pressing. We reserve the
right and you agree to allow us to hand iron any garment which, in our discretion would be
damaged if machine pressed

PLANS: Plans are available for either laundry and/or dry cleaning service. A plan expires in a
designated time period from its purchase date. Plans provide convenience and economy. Plans
offer processing for a maximum number of orders. For WDF (laundry), each plan order permits
a maximum weight; for SC (dry cleaning), each plan order allows the use of a maximum number
of SC credits; and for “Combo Plans” each plan order permits maximum processing of a set
WDF weight and the consumption of a maximum amount of SC credits. Plan usage is restricted
to one order per 24 hours. Charges for excess WDF usage weight and for excess SC credit
usage overage are priced as follows: for WDF, at current retail rates per pound; for SC, current
retail price per item. Every order in excess of one order within a 24 hour period is charged as an
overage and at applicable retail rates. Overages are charged to a customer’s account. Prior to
processing any order, Garment Valet cannot predetermine potential overages in usage, weight,
or SC credits. Staying within plan guidelines is the customer’s responsibility. Customer agrees to pay any and all overage charges associated with any and all orders.
Unless a customer selects the “Do Not Auto-Renew” option, plans are renewed automatically
based on the customer’s selection of two options. Customers choose to renew (A) “Renew
Early” When their maximum number of uses have been used prior to expiration date or on
‘expiration date’ if uses still remain.
(B) “On Expiration Date” Plan will “Renew on Expiration Date” regardless if uses still remain.
At the moment we do not offer any rollover options.
Plans may be cancelled up to thirty (30) calendar days from their purchase date. Prorated
refunds are available upon request for uses that have not yet been used if the request is made
prior to thirty (30) days from the purchase date. No credit or refund is given for unused orders
after thirty (30) days of purchase. Upon cancellation of unexpired plans, customers may request
a prorated account credit or credit card refund. Calculations for both account credit and credit
card refund adjustments will charge the orders used by the plan at current retail prices and
subtract that amount from the remaining balance paid for plan service. In addition, refunds and
adjustments may include transaction fees imposed by banks and credit card companies.

TAILORING AND ALTERATIONS: We make no warranties on tailoring or on alterations based
on customer-supplied measurements, markings, or instructions. By supplying measurements,
markings, or instructions, a customer accepts full responsibility for requested tailoring of
garments and results – even if garment does not fit afterwards or cosmetic result is not, in the
opinion of the customer, as desired.

PROCESSING FRAGILE ARTICLES: Sometimes customers wish to submit items that Garment
Valet feels may be fragile or may respond unpredictably to dry cleaning, laundering, or other
processing. Due to the special nature of such articles and Garment Valet’s reservations of how
the article will respond to processes, customers will be required to sign a release form. If
problems or damage occur despite Garment Valet’s best efforts, the customer agrees to not
hold Garment Valet responsible for problems or damages or to seek any restitution associated
with such problems.

MINIMUM ORDERS: The minimum order for laundry service, Wash Dry Fold (WDF Delivery) is
15 LBS; the minimum order for dry cleaning service, Special Care (SC), for non-concierge
buildings for most regions and zip codes is $25.00. The minimum Wash Dry, Fold order over the
counter is 10 LBS. Please refer to the Pricing Page on the Garment Valet Web Site for more
information or contact customer service for details.

HONESTY: Although our automated systems have almost perfect accuracy, loopholes and
human error (production, GV staff, concierges, customers) may occur. In the event that an item
that is not yours is misdelivered to you, it is expected that you will report such receipt to
Customer Service, concierges, delivery staff, etc. We are obligated to seek compensation for

Persons refusing to return a misdelivered item We will seek appropriate compensation from
persons who refuses to return a misdelivered item for any reason. Not returning a misdelivered
item, either because you want to keep or hold onto it, because you’ve thrown it out, or then we
will seek appropriate compensation and support our claim with tracking records.
DISCOUNTS, PROMOTIONS, COUPONS, and SPECIAL OFFERS: Discounts, promotions,
coupons, and special offers are limited to one per address and may be restricted to single use.
Copies are not valid.

GARMENT BAGS: The printing on garment bags indicate the type of garment processing you
wish to have performed on the contents.
– Garment bags labeled “Special Care” are used for garments that you which to have dry
cleaned or receive special care services such as delicate handling or blocking. Garments
received in Special Care bags are itemized before processing. Accompanying notes are
examined.
– Garment bags labeled either WDF or Wash Dry Fold are used for items to be
laundered (washed, dried, folded). Garments received in WDF bags are not itemized and
accompanying notes are not examined.
One of each type of garment bag is issued issued free of charge while you use the service.
They are expected to be returned.
Garment Valet does not have the facilities to properly, Hand Wash, or Spot Clean items
Deposits are charged for additional bags.

LEGAL RECOURSE:
ARBITRATION: If, in the event that we cannot reach mutual agreement settling a dispute, you
agree that any and all controversy or claims arising out of or relating to these Terms &
Conditions of Garment Valet shall be settled by binding arbitration in accordance with the
commercial arbitration rules of the American Arbitration Association. Any such controversy or
claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration
with any claim or controversy of any other party. The decision of the arbitrator shall be final and
not be subject to appeal. The arbitration shall be conducted in Massachusetts and judgment on
the arbitration award may be entered into any court having jurisdiction thereof. Notwithstanding
anything to the contrary, Garment Valet may at any time seek injunctions or other forms of
equitable relief from any court of competent jurisdiction.
FALSE CLAIMS AGAINST GARMENT VALET: You agree to indemnify and hold harmless
Garment Valet, its officers, directors, employees, suppliers, and affiliates, from and against any
losses, damages, fines and expenses (including attorney’s fees and costs) arising out of or
relating to any false claims including, but not limited to, alleging violation of state or federal law,
of credit or banking rules or regulations, of falsifying billing or charges, or any matters intended to harm the reputation of Garment Valet.
SERVICE POINTS: In providing access to any service point or selecting service to any service
point such as “inside apartment door,” you agree to exonerate, indemnify and hold harmless
Garment Valet, its officers, directors, shareholders, employees, suppliers, and affiliates, from
and against all claims, losses, damages, costs, fines, lawsuits, actions, judgements, and
expenses (including attorney’s fees and costs) arising out of or relating to intentional,
unintentional or negligent acts or omissions, occurring inside, outside, around, or within your
building, apartment or dwelling.

END OF TERMS OF SERVICE

If you have any questions or concerns regarding this agreement, please contact us at
info@garmentvalet.com or by telephone during regular business hours at (617) 44-CLEAN.