How do I schedule pickups?
Scheduling a pickup is easy! You can schedule a time by logging into your online account, emailing firstname.lastname@example.org or by texting or calling us at 617-442-5326.
How do customers typically designate pickup/drop-off locations?
When selecting your pickup/drop-off location during the signup process or directly with your driver, please make sure that we are able to access that location. Many clients entrust us with keys or access codes for their buildings so we can deliver orders right outside their apartment door. Our encrypted key tag system ensures anonymity and safety.
Frequently selected points of service include:
- Concierge desk or building management office
- Building lobby or entryway
- A room or closet designated by building management for Garment Valet service
- Outside the customer’s apartment door
What is unattended Service?
Unattended service means we (Garment Valet) have the okay to pick up and deliver your order without you being present. If your building doesn’t have a concierge/ doorman, we may ask for a key or buzzer code so we can complete your order.
How do I drop off my first order?
Most concierge buildings carry Garment Valet Welcome Kits at the front desk. These kits contain all you need to send out your first order, including a name tag and temporary laundry bags. If your building does not carry GV kits, we can arrange for our driver to drop one off for you or you can get started by using a bag of your own– just make sure sure it is labeled with your name, customer ID #, and the type of service desired. We will provide you with permanent bags and reusable tags upon the delivery of your first order.
If you have any questions, please reach out to your Customer Service team at: email@example.com
What is the turnaround time for GV orders?
At Garment Valet, we provide 48-hour service to most high rise buildings in the Boston/Cambridge area. Other buildings, including brownstones and walkups may have a more limited service schedule with a 2 day turnaround. To verify your building’s service schedule, enter your address into our website or contact our customer service at firstname.lastname@example.org.
Orders that require extra cleaning or servicing (e.g. tailoring) typically require 2 day turnaround regardless of your location.
How are my garments accounted for?
Wash Dry & Fold orders are weighed separately for each customer, sorted by fabric needs (plain whites, lights, darks) and then tracked by the washer and dryer used. When completed, the order is then assembled, weighed and tagged for delivery or pick up.
For Special Care orders each garment is inventoried individually with our barcode system and closely tracked throughout the entire cleaning, packaging and delivery process.
Pickup and Delivery
Do I fall within your service area?
At Garment Valet, we currently serve most neighborhoods in Boston including: the North End, Back Bay, Beacon Hill, Cambridge, Charlestown, Downtown Boston, Kenmore/Fenway, Medford, NEU, the South End, and the Seaport area. If you do not see your area listed, please contact us to see if we are able to expand service to your area or enter your address here.
What are your hours of operation?
Our walk-in laundry facility, located on 860 Beacon Street, is conveniently open 10am-7pm Monday through Friday, and 10am-5pm Saturday – Sunday.
Our drivers are typically on route for pickups and deliveries from 10am-5pm Monday, Wednesday and Friday.
Customer support is available Monday through Friday from 10am-5:30pm.
What is my building schedule?
How do I submit special requests or instructions?
We accept notes or special instructions in the form of a physical note in your laundry bag or in the “special instructions” box when scheduling a pickup online. If you are unsure of what to write, you can contact our Customer Service team at email@example.com and we can easily enter the note for you.
Can you do alterations or repairs on clothes?
Our talented in-house tailor is available for alterations and repairs including but not limited to: button replacements, hemming, tear repairs, and zipper repair/replacements. For more complex tailoring requests, please contact Customer Service at firstname.lastname@example.org for assistance.
Are there instances when Garment Valet might not clean certain garments?
Our top priority is providing the proper cleaning and transportation of your clothing. There are specific instances where we will refuse to clean an item either at pickup or after being spot-checked in our facility. One reason might be that the garment has obvious high levels of wear and tear. Another reason might be that the garment is simply too fragile to be laundered or dry cleaned. If you have questions about a specific garment, you can contact Customer Service: email@example.com
What is your policy on re-cleaning?
Your satisfaction is one of our main concerns. If you are not happy with the quality of cleaning or service, please contact us at firstname.lastname@example.org and we will re-clean your garment free of charge.
What are my payment options?
At Garment Valet, we accept payment by debit card or credit card (Visa, Master Card, American Express, Discover). We do not accept checks or cash.
What is your delivery minimum?
For Special Care orders, there is a $25 minimum if you are in a high-rise concierge building. There is a 15 pound or $32.25 order minimum for all wash/dry/fold orders
Are there any other charges I might incur?
Your first garment bag for each service type is free (one for Special Care and one for Wash/Dry/Fold). Replacement bags / additional bags are $5 each.
Do you offer any discounts or coupons?
We do! We send out email coupons and seasonal promotions to our customers throughout the year including monthly promotions.
What should I do with all these hangers?
At Garment Valet, we are conscious of how our actions affect the environment. We encourage you to submit hangers for recycling with your next order pickup. All you have to do is package them apart from your regular dry cleaning/laundry, place them in a separate bag, label it as “Garment Valet- Hanger Recycling” and we’ll take care of it from there.
What if I have a problem with my order?
If you experience a problem with your order we are here to help. Please call or text our customer support team at 617-442-5326 or email us at email@example.com with any questions or issues.
Do you service commercial accounts?
We do! To learn more about the GV commercial account program, please call or text Customer Service at (617) 442-5326 or email firstname.lastname@example.org.